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FREQUENTLY ASKED QUESTIONS

I don’t have access to a printer or computer. How can I submit a Free Ride/Half Fare Application? 

If you do not have access to a printer or computer, you may call 618-797-4600 and request a Free Ride/Half Fare ID Application be mailed to you. 

If I’ve had an MCT ID in the past does that mean I am eligible for a new one?

Having an MCT ID in the past does not automatically make you eligible for a new ID. Be sure to check the qualifications before applying. 

What is the Benefit Access program and how to I apply for it?

The Benefit Access program is a program through the Illinois Department on Aging that qualifies individuals with disabilities or seniors who meet certain criteria for free rides on public transit systems in Illinois; including Madison County Transit. 

Individuals seeking a Benefit Access ID, or a Senior ID with MCT must first apply and be approved for the Benefit Access program.

One can apply online at: https://www2.illinois.gov/aging/BenefitsAccess/Pages/default.aspx  

For help applying, call 1-800-252-8966. Or, contact one of these local offices for assistance: 

Collinsville Faith in Action 
233 N. Seminary Street  
Collinsville, IL 62234
618-344-8080
 

Edwardsville Township
300 W. Park Street
Edwardsville, IL 62025
618-656-0292 

 
Granite City Township
2060a Delmar Ave
Granite City, IL 62040
618-877-0513 

 
Senior Services Plus
2603 N. Rogers Ave 
Alton, IL 62002
618-465-3298

How much is an MCT Monthly Pass?

  • $40.00 for an MCT Local Pass 
  • $70.00 for an MCT System Pass 
  • $15.00 for an MCT Student Monthly Pass 

What is the difference between a “local” pass and a “system” pass? 

MCT system passes can be used on all MCT fixed-route buses. MCT local passes are $30.00 cheaper but can only be used on fixed routes staying in Madison County. 

  • MCT Local Monthly Pass ($40.00)
    Eligible on MCT buses that travel within Madison County: Routes 1,2, 4, 6, 7, 8, 9, 10, 11, 12, 13, 13X, 15, 16, 17, 19, 20, 21, 22, 23, 24X, 25X 
  • MCT System Monthly Pass ($70.00)
    Eligible on all MCT fixed-route buses: 1, 1X, 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 13X, 14X, 15, 16, 16X, 17, 18, 19, 20, 20X, 21, 22, 23, 24X, 25X 

Where can I buy passes?

By mail: Call MCT at 618-797-4600 and purchase your pass over the phone, and we will mail it to you. 

Schnucks: Alton, Bethalto, Collinsville, Edwardsville, Godfrey, Granite City 

Wood River Public Library, SIUE Info Center in the Morris University Center, MetroRide Store in downtown St. Louis 

Can I purchase a pass online?

We do not have a web store; however, most passes are available for purchase on your phone through the Token Transit app. Learn more here: MCTonyourphone.org 

Can I use MCT Monthly Passes on Metro buses or MetroLink?

No. MCT Monthly Passes are only valid on Madison County Transit vehicles. 

Can I use MCT Monthly Passes for ACT Paratransit trips?

No. 

Can I use MCT Monthly Passes for the Muny Express?

Yes. 

Is there a discount for students?

Students in kindergarten through 12th grade can purchase an MCT Student Monthly Pass for only $15, eligible on all local routes.  

In the summer months, Madison County students 18 years old and younger can ride for free on MCT with the Summer Youth Pass; valid Memorial Day through Labor Day.  

What happens if I lose my pass?

MCT is not responsible for any lost, stolen, or damaged passes, and will not issue refunds, or new replacement passes. 

What is the earliest I can purchase a pass?

Monthly passes can be purchased for the next month as early as the 15th of the previous month. Mobile monthly passes on the Token Transit app are valid for 30 days and are not tied to a calendar month as MCT paper passes are. 

What is the latest I can purchase a pass?

The 14th of the month is the last day that passes will be offered for the pass month. For example, September 14 is the last day September Monthly Passes will be sold. MCT passes on your phone are valid for 30 days and not tied to a calendar month as MCT paper passes are.

Can I bring a family member or friend and have them use my pass as well?

No. Each individual must have their own pass or pay the fare. 

Do I have to show my pass even if the driver knows I have one?

Yes. It is the responsibility of the driver to see each pass at every boarding. And it is the responsibility of the rider to have their pass with them, or they must pay the fare. 

My pass has been cut in half. Can I tape it together and still use it?

No. Torn or damaged passes are not valid. 

Why isn’t there a bus stop near me?

MCT seeks to serve Madison County and beyond with accessible transportation services. If you would like a bus stop near you, please voice your wish by sending an email to: info@mct.org as we will keep passengers wishes in mind while planning service in the future. 

How often do the bus schedules change?

MCT has 3 regularly scheduled service changes per year. They take place in January, May, and August. 

What should I do if I miss my bus?

If you miss your bus, don’t panic. Wait at your bus stop, another bus will usually come within 30 minutes-1 hour, but check out your route’s schedule to learn when the next bus will come to your stop.  

How do I ride the bus?

Check out our How to Ride page for detailed information on how to ride MCT buses. 

Have a question about something not covered here? Email us at: info@mct.org or call 618-797-4600